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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad, Rocket, and keep your sessions secure. This policy covers what we gather, how we use it, and the choices you have around your data.

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POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what we collect, want to see your data, or need to update your account details, reach us through any of these channels. Our team handles privacy requests alongside general account support.

Team online

Email Support

Send privacy or data requests to our support email. We respond to most queries within one business day and handle account-deletion requests as soon as we verify your identity and clear any pending transactions.

Live Chat

Open live chat from the account page or footer to ask about data handling, retention timelines, or how to request a data export. Our agents can walk you through the process in real time.

Account Settings

Log in and visit account settings to review the data we hold, update your mobile number or email, and manage communication preferences. You can opt out of promotional messages while keeping essential account notifications.

DATA PRACTICES

How We Protect Your Information

We encrypt connections, limit internal access to account data, and work with payment rails that meet local security standards. Here's what that means in practice for your account, your deposits, and your device sessions.

Payment Security

When you deposit via bKash, Nagad, or Rocket, the transaction runs through the wallet provider's own secure flow. We receive confirmation that funds cleared but do not store your wallet PIN or full account credentials on our servers.

Session Encryption

Every login, deposit, game round, and withdrawal request travels over an encrypted connection. Session tokens expire after a period of inactivity so even if you leave your device unlocked, your account stays protected from unauthorised access.

Cookie Use

We use cookies to keep you logged in, remember language and layout choices, and measure how visitors move through the site. You can clear cookies from your browser settings, though that will log you out and reset preferences.

Data Retention

We keep account and transaction records while your account is active and for a defined period after closure to meet operational and dispute-resolution needs. Once that period ends, we delete or anonymise the data so it no longer identifies you.

Privacy Policy FAQ

We collect your mobile number, email address, and date of birth to verify your identity and set up your account. When you deposit, we log the payment method and transaction amount but do not store wallet PINs or full credentials.

Your deposit runs through the wallet provider's secure app. We receive confirmation that funds cleared and credit your account, but the PIN and full wallet credentials stay with the provider and are never stored on our servers.

Yes. Contact support by email or live chat and ask for a data export. We will verify your identity, then send a copy of your account details, transaction history, and session logs in a readable format.

We retain your data for a reasonable period after closure to handle disputes, meet record-keeping obligations, and process any pending transactions. Once that period ends, we delete or anonymise the records so they no longer identify you.

We do not sell your data. We share necessary information with payment processors to complete deposits and withdrawals, and with game providers to deliver sessions. All partners follow data-protection standards and use your information only for the service they provide.

Log in and go to account settings. Update your contact details there, then confirm the change via OTP sent to your new number or email. The update takes effect immediately once verified.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.